Frequently Asked Questions
How do the Safe Rise products work?
Safe Rise products are designed to make everyday movement safer and easier by providing extra support and stability. They help reduce strain, improve confidence, and support independence during daily activities and travel.
Will Safe Rise products help make daily activities easier?
Yes, our products are created to provide extra support, comfort, and confidence during everyday tasks.
Who are Safe Rise products designed for?
Safe Rise products are designed for seniors, people with arthritis, back, knee or hip discomfort, pregnant women, and those recovering from an injury or surgery. They are also helpful for anyone who needs extra support with everyday activities, such as putting on shoes or getting in and out of a car. Our products can also provide greater confidence and peace of mind for family members and carers.
Where are you located?
Our Head office is located in Sydney, NSW
How much does shipping cost?
Free shipping on all orders across Australia
How long does shipping take?
We provide free shipping on every order Australia wide, with most items arriving in 3 to 10 business days depending on your location.
Do you ship internationally?
At this stage, we only ship within Australia. If you have any questions or would like to enquire about a custom international delivery, please contact our team.
What is your refund policy?
We offer a 30-day money-back guarantee for extra peace of mind. If you are not completely satisfied, simply get in touch and we will make it right. For full details, please see our Refund Policy in the website footer.
Is my payment information secure?
Yes, all payments are processed through secure, encrypted checkout systems to help protect your information.
How do I track my order?
Once your order has been shipped, you will receive a tracking link by email so you can follow its progress.
You can use the link directly or enter your tracking number on the 'Track Your Order’ page at the top of our website, or in the menu if you are using a mobile device.
How do I contact customer support?
You can get in touch with our friendly support team through the contact form on our Contact Us page, or by emailing us directly at saferise.au@gmail.com.
Our support hours are Monday to Friday, 9:00 am – 5:00 pm AEST, and we aim to respond within 24 hours on weekdays.